Return Policy

We have designed our return policy to provide reassurance and flexibility, allowing customers adequate time to determine whether a purchase is the right fit. A return window of thirty days is granted beginning on the date the carrier confirms successful delivery. Within this period, customers may request a return if the item does not fully satisfy their expectations. To qualify, products must be in pristine condition, showing no signs of use, wear, washing, alteration, or damage. All original elements must accompany the return, including tags, labels, protective coverings, inserts, accessories, and any other materials included in the original package. Items should be carefully repacked in their initial packaging, such as boxes, sleeves, cushioning, and enclosed documentation. A valid proof of purchase, such as an order confirmation or receipt, is required to proceed with any return.

To begin the process, customers should contact our support team by email at Drizzilicious@outlook.com or by phone at (805)727-3237. Each inquiry is reviewed to ensure it aligns with the outlined return criteria. Once approval is granted, detailed instructions and a prepaid return shipping label will be provided. Using the authorized label is important because it allows accurate tracking and helps ensure the package reaches our facility without unnecessary delay. Items sent without prior approval or through alternative shipping methods may encounter complications or extended processing times. Our representatives remain available throughout the procedure to answer questions and offer assistance whenever needed.

We recommend that customers inspect their orders promptly upon delivery. Early review makes it easier to identify concerns such as shipping damage, manufacturing defects, or fulfillment errors. Prompt notification enables us to assess the situation efficiently and determine an appropriate solution, which may involve issuing a replacement, arranging an exchange, or processing a refund. Delayed reporting can make verification more challenging and may limit available resolution options.

While many products are eligible for return, certain items may be excluded due to hygiene standards, safety requirements, or other regulatory considerations. If there is any uncertainty about a product’s eligibility, customers are encouraged to consult our support team before initiating a return. In cases where an exchange is desired, the original product must first be returned according to standard guidelines. After the return has been processed, a separate order may be placed for the replacement item. This method helps maintain accurate inventory tracking and ensures efficient service for all customers.

Customers residing within the European Union benefit from additional consumer protections. Eligible purchases may be withdrawn within fourteen days of receipt without the need to provide justification. Products returned under this statutory cooling-off period must remain unused, undamaged, and complete with all original packaging and documentation to qualify.

When returned merchandise reaches our facility, it is carefully inspected to confirm compliance with the stated conditions. After evaluation, customers will be informed of the outcome. If the return is approved, a refund will be issued to the original payment method used at checkout. Most refunds are processed within ten business days, though the exact timing may vary depending on financial institutions or payment providers. If a refund does not appear within fifteen business days following approval, customers should contact our team for further support.

Our objective is to maintain a return experience that is transparent, fair, and straightforward. By providing clear guidelines, attentive communication, and efficient handling, we aim to ensure that customers feel comfortable and confident when making purchases, knowing that their satisfaction remains central to our service commitment.